Terms of service

Welcome to Hadava. These Terms of Service (Terms) govern your access to and use of our website, online store, and any related content, products, features, tools, or services (collectively, the Services).

Throughout these Terms, the terms Hadava, we, us, and our refer to Hadava, a brand operated by Silenti Ltd., VAT: BG205595949, with its registered address at ul. Han Kubrat 1, 4000, Plovdiv, Bulgaria.

By accessing, browsing, or using any part of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to all users of the Services, including visitors, customers, and anyone accessing the Services in any capacity.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your place of residence. If you permit a minor to use the Services on a device you own or control, you confirm that you have provided lawful consent and accept full responsibility for such use.

Certain features of the Services, including placing orders, may require you to provide personal information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, complete, and lawfully provided.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use or suspected security breach. Accounts may not be transferred, sold, assigned, or licensed to any other person.

SECTION 2 – PRODUCTS AND REPRESENTATIONS

We make reasonable efforts to ensure that product descriptions, images, and information presented through the Services are accurate. However, variations in color, size, finish, or appearance may occur due to device displays, screen settings, or manufacturing tolerances.

We do not guarantee that any product will meet your personal expectations or that its appearance will precisely match what is displayed online.

All product descriptions, pricing, availability, and specifications are subject to change at any time without notice. We reserve the right to discontinue any product, limit quantities, or restrict sales based on geographic location, jurisdiction, or other factors at our discretion.

SECTION 3 – ORDERS AND ACCEPTANCE

By submitting an order, you make an offer to purchase products from Hadava. We reserve the right to accept or reject any order for any lawful reason.

An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued. We may refuse, modify, or cancel an order if there is an error, suspected fraud, pricing issue, or violation of these Terms.

You are responsible for reviewing your order details before submission. Once an order has been accepted, cancellation may not be possible. If an order is canceled or modified, we will attempt to notify you using the contact information provided at checkout.

All purchases are subject to our Refund Policy. Products may be purchased for personal or household use only and may not be resold, exported, or used for commercial purposes.

SECTION 4 – PRICES, TAXES, AND BILLING

All prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed and confirmed.

Unless expressly stated otherwise, prices do not include taxes, shipping fees, customs duties, or import charges. You are responsible for all applicable taxes and fees imposed by governmental authorities.

You agree to provide accurate and up-to-date billing and payment information and to promptly update such information as necessary. You represent that you are authorized to use the payment method provided and that all charges will be honored.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content included in the Services — including trademarks, logos, text, images, graphics, videos, audio, designs, and overall presentation — is owned by Hadava or its licensors and is protected by applicable intellectual property laws. gb

The Services are provided for personal, non-commercial use only. You may not reproduce, distribute, modify, display, or exploit any part of the Services without our prior written consent.

Hadava’s name, branding, logos, product names, and slogans are trademarks of Hadava or its licensors. All third-party trademarks remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

The Services may include access to third-party tools that we do not control or monitor. These tools are provided as is and as available, without warranties or endorsements.

Your use of any third-party tools is entirely at your own risk and subject to the terms of the respective provider. We are not liable for any issues arising from such use.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to, or content and functionality provided by, third-party websites and services. We do not control, review, or verify the accuracy, completeness, or reliability of any third-party materials or websites that you choose to access.

If you leave the Services to visit a third-party website or use third-party functionality, you do so entirely at your own risk. We are not responsible or liable for any loss, damage, or harm arising from your access to or use of any third-party websites, or from the purchase or use of any products, services, resources, or content made available by third parties.

Before engaging in any transaction or interaction with a third party, you should carefully review their terms, policies, and practices to ensure you understand them. Any complaints, claims, questions, or disputes relating to third-party products or services must be addressed directly to the relevant third party.

SECTION 9 – PRIVACY POLICY

All personal information collected through the Services is processed in accordance with our Privacy Policy. By accessing or using the Services, you acknowledge that you have read and understood our Privacy Policy.

In order to operate, maintain, and improve the Services, we may collect, store, and process personal information relating to your access to and use of the Services. Information you submit through the Services may be shared with trusted third-party service providers and partners, including those located in jurisdictions outside your country of residence, solely as necessary to provide the Services.

For further details regarding how we collect, use, store, and share personal information, and the safeguards we apply, please review our Privacy Policy.

SECTION 10 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, Feedback), you grant us a perpetual, irrevocable, worldwide, royalty-free, and sublicensable license to use, reproduce, modify, adapt, publish, distribute, display, and otherwise exploit such Feedback in any medium and for any lawful purpose, including commercial use. This includes, without limitation, using Feedback to operate, provide, improve, enhance, market, and promote the Services, and to exercise our rights and obligations under these Terms.

You represent and warrant that you own or otherwise have all necessary rights to submit the Feedback, that any compensation or incentives received in connection with your submission have been fully disclosed, and that your Feedback complies with these Terms and all applicable laws. We are under no obligation to treat Feedback as confidential, to provide compensation for Feedback, or to respond to any submission.

We reserve the right, but have no obligation, to monitor, review, edit, or remove any Feedback at our sole discretion, including Feedback that we determine to be unlawful, misleading, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes any intellectual property or other rights.

You agree that your Feedback will not violate any rights of any third party, including intellectual property, privacy, or proprietary rights, and will not contain false, unlawful, abusive, or obscene material, or any viruses, malware, or harmful code. You may not misrepresent your identity or the origin of any Feedback. You are solely responsible for the content and accuracy of any Feedback you submit. We assume no responsibility and disclaim all liability for any Feedback provided by you or any third party.

SECTION 11 – ERRORS AND OMISSIONS

From time to time, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. We reserve the right, at any time and without prior notice, to correct any such errors, inaccuracies, or omissions, and to update or change information or cancel orders where any information is inaccurate, including after an order has been submitted.

SECTION 12 – PROHIBITED USES

You may access and use the Services solely for lawful purposes and in compliance with these Terms. You agree not to access or use the Services, directly or indirectly, in any manner that:

(a) is unlawful, fraudulent, or malicious;

(b) violates any applicable international, federal, state, provincial, or local laws, regulations, or ordinances;

(d) harasses, abuses, threatens, defames, slanders, disparages, intimidates, or harms us, our employees, or any other person;

(e) transmits false, misleading, or deceptive information;

(f) uploads, downloads, transmits, or reuses any material that does not comply with these Terms;

(g) sends or facilitates the sending of unsolicited or unauthorized advertising, promotional materials, spam, chain letters, or similar solicitations;

(h) impersonates or attempts to impersonate any person or entity, or otherwise misrepresents your affiliation; or

(i) engages in conduct that interferes with, disrupts, restricts, or inhibits the use or enjoyment of the Services by others, or that may harm Hadava, its users, or expose us to legal liability.

In addition, you agree not to:

(a) upload, transmit, or distribute viruses, malware, or any other harmful or malicious code that could affect the operation, functionality, or security of the Services;

(b) reproduce, duplicate, copy, sell, resell, license, or exploit any portion of the Services without our prior written consent;

(d) engage in spamming, phishing, pharming, pretexting, scraping, crawling, or data mining; or

(e) interfere with or circumvent any security features or access controls of the Services or any related systems or networks.

We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Services or your account if we determine that you have violated these Terms or engaged in conduct that may harm the Services or other users.

SECTION 13 – TERMINATION

We may terminate this agreement or suspend or terminate your access to the Services, in whole or in part, at any time and in our sole discretion, with or without notice. Any obligations or liabilities incurred by you prior to the effective date of termination shall survive, including all amounts due and payable up to and including the date of termination.

Upon termination, the provisions of these Terms that by their nature are intended to survive termination shall remain in full force and effect. These include, without limitation, provisions relating to intellectual property, feedback, disclaimers of warranties, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, privacy, and any other provisions that expressly or implicitly survive termination.

SECTION 14 – DISCLAIMER OF WARRANTIES

The information made available on or through the Services is provided solely for general informational purposes. We make no representations or warranties regarding the accuracy, completeness, reliability, or usefulness of such information. Any reliance you place on the information provided through the Services is strictly at your own risk. To the fullest extent permitted by law, we disclaim all liability arising from any reliance on such information by you or any other person.

Except as expressly stated by Hadava, the Services and all products offered through the Services are provided on an as is and as available basis, without any representations, warranties, or conditions of any kind, whether express or implied. This includes, without limitation, any implied warranties of merchantability, satisfactory or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant or guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Some jurisdictions do not allow limitations or disclaimers of certain implied warranties, in which case some of the above disclaimers may not apply to you.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no event shall Hadava, or its owners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, be liable for any injury, loss, claim, or damages of any kind, whether direct, indirect, incidental, consequential, special, exemplary, or punitive. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether arising in contract, tort (including negligence), strict liability, or otherwise.

This limitation applies to any claims arising out of or relating to your access to, use of, or inability to use the Services or any products purchased through the Services, including, without limitation, any errors or omissions in content, or any loss or damage of any kind incurred as a result of the use of the Services or any content or products made available through the Services, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages, in which case the above limitations may not apply to you to the extent prohibited by law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hadava, its owners, affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your breach of these Terms or any documents incorporated by reference; (b) your violation of any applicable law or regulation; or (c) your access to or use of the Services.

We will provide you with notice of any claim subject to indemnification, provided that any failure to give prompt notice shall not relieve you of your indemnification obligations unless you are materially prejudiced by such failure. We reserve the right, at your expense, to assume exclusive control of the defense and settlement of any indemnified claim, including the selection of counsel. You agree to cooperate fully in the defense of any such claim, including by providing relevant information and documents. We will not settle any claim that imposes non-monetary obligations on you without your prior consent, which shall not be unreasonably withheld.

SECTION 17 – SEVERABILITY

If any provision of these Terms of Service is held to be unlawful, invalid, or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law, and any unenforceable portion shall be deemed severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

SECTION 18 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it affect our ability to enforce such right or provision at any later time.

These Terms, together with any policies, guidelines, or operating rules referenced herein or posted on the Services, constitute the entire agreement between you and us regarding your access to and use of the Services. They supersede and replace all prior or contemporaneous agreements, communications, representations, and understandings, whether written or oral, including any prior versions of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 19 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise convey these Terms, or any of your rights or obligations under them, without our prior written consent. Any attempted assignment or transfer in violation of this section shall be null and void.

We may assign, transfer, or delegate these Terms, in whole or in part, and any of our rights or obligations under them, at any time and without notice or consent.

SECTION 20 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements through which we provide the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Hadava is headquartered, without regard to conflict-of-law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the competent courts of that jurisdiction, and you hereby consent to the personal jurisdiction and venue of such courts.

SECTION 21 – HEADINGS

The section headings used in these Terms are included for convenience only and shall not affect the interpretation or construction of any provision.

SECTION 22 – CHANGES TO TERMS OF SERVICE

The most current version of these Terms of Service will always be available on this page, and you are encouraged to review them periodically.

We reserve the right, in our sole discretion, to modify, update, or replace any part of these Terms at any time by posting the revised Terms on the Services. To the extent required by applicable law, we will provide notice of any material changes, and such changes will become effective on the date specified in the notice.

Your continued access to or use of the Services after any changes to these Terms become effective constitutes your acceptance of the revised Terms.

SECTION 23 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.