Frequently Asked Questions (FAQ)

Yes. We offer free shipping on all orders, with every shipment fully insured for added peace of mind.

Most orders are delivered within 1-3 business days. Delivery times may vary depending on your location and the selected shipping method.

We work with trusted courier partners to ensure fast and reliable delivery. Available shipping options are displayed at checkout based on your location.

Where available, we offer the option to inspect your order upon delivery. Please check the available services at checkout.

Yes. As soon as your order is placed, you’ll receive a confirmation email with your order details.

Absolutely. Once your order has been shipped, you’ll receive a tracking number by email so you can follow its journey.

Every piece arrives in an elegant jewelry box, making it perfect for gifting or safe storage.

Yes. We ship to selected countries across Europe. Available shipping destinations and delivery options are shown at checkout.

If your order has not yet been dispatched, please contact us as soon as possible. We’ll do our best to accommodate your request.

If you’re not completely satisfied with your purchase, you can return it within our return period. Items must be unworn, unused, and returned in their original packaging with all tags attached.

Yes. If you need a different size or would prefer another design, we’ll be happy to help arrange an exchange.

Return and exchange shipping costs are covered by the customer unless the item is faulty or covered under warranty.

If the replacement item costs more, you’ll simply pay the difference. If it costs less, we’ll refund the remaining amount.

Once your return has been received and inspected, refunds are typically processed within a few business days. The exact timing depends on your payment provider.

No problem. Simply contact us and we’ll help arrange an exchange for the correct size.

Once your exchange request is approved, we’ll guide you through the process. Depending on your location, we may arrange a direct swap or request the original item before sending the replacement.

All HADAVA jewelry is crafted from premium 316L stainless steel. Known for its durability and resistance to everyday wear, it is one of the most reliable materials used in modern jewelry.

Our gold-tone designs feature an 18K gold PVD coating applied over premium 316L stainless steel for long-lasting colour and durability.

Our jewelry is designed to resist tarnishing and maintain its appearance over time. Premium 316L stainless steel is highly resistant to water, sweat, and everyday wear.

Yes. 316L stainless steel is hypoallergenic and widely considered one of the most skin-friendly materials used in jewelry.

Yes. Our jewelry is designed to withstand water exposure and can be worn during everyday activities, including showering and exercising.

No. Premium 316L stainless steel is highly resistant to rust and corrosion under normal use.

Yes. All HADAVA jewelry is made from hypoallergenic materials suitable for most people with sensitive skin.

Absolutely. Our jewelry is specifically designed for everyday wear, combining durability, comfort, and timeless style.

Because it performs exceptionally well in everyday life. It’s durable, waterproof, hypoallergenic, resistant to tarnishing, and helps our jewelry maintain its appearance over time.

Our 18K PVD coating is designed for long-lasting wear and colour retention. While all finishes naturally experience some wear over many years, proper care helps preserve the appearance for as long as possible.

Our lifetime warranty covers defects in materials and craftsmanship, including manufacturing faults, structural issues, and unusual changes in the material under normal use.

If something is not right, we’ll take care of it.

The warranty does not cover normal wear and tear, scratches, accidental damage, misuse, improper care, or cosmetic changes resulting from everyday use.

Simply contact our team and provide a photo along with a brief description of the issue. We’ll review your claim and guide you through the next steps as quickly as possible.

Our jewelry is designed for everyday wear and requires very little maintenance. To keep it looking its best, we recommend occasionally cleaning it with a soft cloth and avoiding unnecessary exposure to harsh chemicals.

When not being worn, store your jewelry in a dry place, preferably in its original jewelry box, to help protect it from scratches and keep it looking its best.

316L stainless steel is highly durable and resistant to everyday exposure. However, limiting direct contact with perfumes, cleaning products, chlorine, and harsh chemicals can help preserve the finish even longer.

You can use our Ring Size Guide to find your perfect fit. The most accurate method is measuring the inner diameter of a ring that already fits you well and comparing it to our sizing chart.

If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit, especially if your fingers tend to swell throughout the day.

No problem. If the size isn’t right, simply contact us and we’ll help arrange an exchange.

Some ring designs may be adjustable. Please refer to the product description on the individual product page for specific sizing information.

We accept major debit and credit cards, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout, depending on your location.

Yes. All payments are processed through secure, encrypted payment systems that protect your personal and payment information at every stage of the transaction.

Cash on delivery may be available in selected countries and regions. Available payment options will be displayed during checkout.

Our team is always happy to help. You can contact us through our contact form, email us directly, or use the live chat available on our website.

We aim to respond to all inquiries as quickly as possible. Most messages receive a reply within one business day, and often much sooner during business hours.